Delivery Options

Shipment
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  1. How we ship the item to you?
    2. Do you ship the item to my country?
    3. Could I combine shipping?
    4. How much shipping cost do you charge me?
    5. How do I change the shipping method?
    6. How do I change my shipping address?
    7. What could cause an invalid tracking code?
    8. How do I track my package?
    9. What should I do when I receive the item?


Shipment
1. How we ship the item to you?

1)Our shipping method contains: DHL, UPS, EMS, TNT and FedEx, as well as ordinary airmail- Hong Kong international small package.

Delivery Options Delivery Time Tracking Link
3-5 working days www.dhl.com
3-5 working days www.ups.com
7-10 working days www.ems.com.cn
3-5 working days www.fedex.com
3-5 working days www.tnt.com
18-30  working days www.hongkongpost.com


It's really important for you to provide us your correct shipping address, contact telephone number, zip code, so that we can delivery the item to you effectively and timely.

We will send your item within 2 days once we receive your order, unless sometimes we have no inventory to delivery on time.
After we send out the item, there are two main factors that will decide when you will receive your item:

  • One is the shipping method, the average processing time is 3 to 5 working days, however the item out of 20kg usually deliveries one day later than the small ones.
  • The other factor is the storage conditions of the shipping company.

Besides, weather is a special factor that could affect the delivery. If you can't receive your item on time, it must be the existing of the above factors.

2. Do you ship the item to my country?
Normally, most of the items on our website can be shipped to most countries in the world. However, different shipping methods may have different limitations on the delivery destination. For example, EMS is reached to Russia, but other shipping method likes DHL, UPS couldn't reach. Also, a few countries can't send DHL or UPS. Our customer service will give you the instruction.

We suggest you to contact our customer service and make sure whether the item can be shipped to you by your shipping method.

3. Could I combine shipping?
If you ordered one item someday and another one within 2 days, and you want to combine the two items into one shipment, you can contact our customer service about available shipping options.

4. How much shipping cost do you charge me?
The delivery cost depends on automatic calculation of weight and package sizes by reference to the destination. The calculation results are different under the same weight in different area.
The prices also depend on the different rates of the shipping companies and are subject to change without notice. We're constantly working on lowering the shipping prices for you though!
The shipping method you choose can affect your cost and shipping time, we suggest you to choose one that best meets your demands on price and delivery time.
If the item damaged, stolen, we will contact the corresponding shipping company for a refund or redelivery.

5. How do I change the shipping method?
You have to contact the customer service timely if you want to change your shipping method. You must change the method before we send. Usually the item will be send within 2 days after receiving payment.

6. How do I change my shipping address?
You can change it in the papal message.

7. What could cause an invalid tracking code?
Invalid tracking numbers could be due to:

  • The shipping company hasn’t updated the recent delivery information to their website.
  • The tracking code was not correct.
  • The parcel has been delivered a long time ago. Some shipping companies will remove the tracking code history.

8. How do I track my package?
When items shipped out, the order will be filled into folder “shipped” in your uobdiishop account. You can either click the order number or click “View Detail” to find the track code on the tab “Tracking”. Also, uobdiishop.com will send you a system email and inform the shipping details after the shipment. You can track the item delivery status online with the tracking code provided by the customer service.

9. What should I do when I receive the item?
We guarantee that the item will be delivery to you successfully and safely. After you received it, the shipping company will require you to confirm the package buy signing.


NOTICE: Please provide us with the correct delivery address, contact telephone number and zip code, so that the shipping company could delivery the item to you timely and effectively.

+8615171416490 +8615171416490