Customs Clearance
Customs Clearance
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1. Customs & Import Tax
The customs value writing on the invoice is the import duty that customs charge from you customers, the customs value depends on your country’s tariff policy. Normally we declare the customs value with our experience, unless you want to declare with your own requirement.

2. If the items are detained by customs, who is responsible for the clearance of the items?
We will assist to help you with the customs clearance, we promise to assistant you actively if you need.

3 How much we should declare for the invoice?
Our shipping options include Regular Mail and Express Service. So the amount of customs will be different.

a> For Regular Mail (please refer to our Shipment Policy), usually the value will be marked with 10USD or gift, that will not cause any problems in customer clearance, but it depends on your country tariff policy. If you have any questions on the parcel of customer clearance, please contact our customer service.

If the item value is large, and your countries customs is very strict, please tell us what you want to describe about the item name, and how we declared the value.

b> For Express Service, such as DHL, UPS, EMS, TNT. The amount of import duty will be charged differently because of the difference of your importing country’s tariff policy.


DHL upgraded policy about declared value:
1. According to the regulation of DHL, the customs declared value should be not less than 80USD, otherwise DHL company will not delivery the package, or some documents will be provided to DHL, which will bring us much inconvenience, therefore, we have to declare the value up to 80USD. Please you get this note.

In order to resist the too-low declared value; the Customs regulate some customs clearance policy. If your package declared value is too low, you will be fined or your package will be returned to us. At the same time you as package receiver will be blacklisted in the Customs and DHL.

2. If you sign for the package with your personal name, we will be required by DHL Company to provide the trade documents between us.
UPS and EMS:
So far, UPS and EMS haven’t upgraded their customs clearance policy as DHL Company required.
Our suggestion: we provide a regular mail (Singapore Post), if you do not can’t wait for your package, we recommend you Singapore Post, the delivery time of Singapore Post is usually 7-18 days, but will charge less import value.

4. What will we do for customer when package encounter customs clearance problem?
When you encounter customs clearance issues, we will supply you the shipping invoice which you have to supply to customs. At the same time, we also will contact China DHL to help you deal with such situation.

5. Brazil customers notice
If you are Brazil customers, please mail us telling us in advance your CPF No, it is essential for shipment and customs clearance.
Due to longer customs clearance times, Standard Shipping times have been extended to 15-30 days for Brazil and 10-15 days for all other destinations in Latin America.


6. If you’re Ecuador customers please notice: 
According to the new Ecuador customs clearance regulations, the following contents must be included in the commercial invoice that we provide to DHL Company:
1. Shipper LOGO printed at the top left corner
2. Signature, seal of Company/Firm
3. Invoice number, correct number of items, shipping date
4. Full receiver contact information: address, contact name, phone number
5. Country of origin, product brand name, the full description of goods (name, function, ingredients)
6. Item number.

In order to successfully clear your package, please leave us your contact information: address, contact name, phone number when you ordered in our website. Otherwise your package may will be detained for up 8 days, so be fined 130usd per package. Hope you understand.
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